Booking Policy

Aida Queen Palace – www.aidaqueenpalace.com

1. Reservation Confirmation

• All bookings must be confirmed via our website, email, or authorized booking platforms
• A reservation is confirmed only after receiving a deposit or full payment

2. Payment Terms

• A deposit of 30%–50% is required to secure your booking
• The remaining balance must be paid:
  • Before arrival OR
  • At check-in (as specified during booking)

3. Accepted Payment Methods

• Bank transfer
• Online payment gateway
• Credit/Debit cards
• Cash on arrival (if applicable)

4. Check-in / Check-out

• Check-in: From 2:00 PM
• Check-out: By 11:00 AM
  Early check-in and late check-out are subject to availability.

5. Identification Requirement

Guests must provide valid identification (passport or national ID) at check-in.

6. Guest Policy

• Only registered guests are allowed to stay
• Additional visitors must be approved by management

7. Special Requests

All special requests (extra beds, airport transfers, meals, etc.) are subject to availability and may incur additional charges.

8. Cancellation & Refunds

• Cancellation and refund conditions are governed by our Cancellation Policy and Refund Policy
• Guests are advised to review these policies before booking

9. Damage & Liability

• Guests are responsible for any damage caused during their stay
• Aida Queen Palace reserves the right to charge for repairs or replacements

10. Right to Refuse Service

Management reserves the right to refuse or cancel bookings in cases of:

• Policy violations
• Misconduct or illegal activities